Digital Literacy: Bridging the Divide


THE CHALLENGE

While technology permeates most activities today, we find that too many people in our communities are under-served or left behind.   They simply don't have the basic digital skills or access needed to navigate an online world.  Skills such as searching the internet, using email, searching and applying for  jobs, housing, or federal assistance, locating community resources, or using Microsoft Office are all crucial for personal and career success.   Community members need free and easy access to instruction in these areas.

 

OUR MISSION 

Our mission is to provide adults  and our partners in the Cape Fear Region with the digital literacy skills, information and leadership necessary to achieve their goals.  


OUR HISTORY

For more than 30 years, the Cape Fear Literacy Council has provided personalized education for adults in reading, writing, math and language skills so they can transform their lives. 


As the needs of adult learners have expanded, so too has our program. 


Our Digital Literacy program, supported through a generous grant from the Women's Impact Network of New Hanover County, now offers one-on-one tutoring and small classes to help adults gain the digital literacy skills they need to succeed in today’s highly connected and online world.  Classes are delivered at our  permanent computer lab, located at Cape Fear Literacy Council, and in our Mobile lab – which we affectionately refer to as “COWs” (Computers on Wheels).

Did You Know

   

  • Lower-income Americans are more than twice as likely as those in other income groups to be classified as digitally unprepared. 


  • 50%+ adults say that training  would help them when it comes to accessing information that can aid in making decisions.


  • 75% of Hispanics, 70% of blacks, and 55% of whites say they would like training on how to use online resources to find trustworthy information.  


  • 75% of Hispanics, 66% of blacks, and 48% of whites would like training that can build confidence in using computers, smartphones, and the internet. 


Source: Horrigan, 2017, "Many Americans, especially Blacks and Hispanics, are hungry for help as they sort through information."  http://pewrsr.ch/2zOnIdn

Our students are varied and include:

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Job Seekers

who need training in how fill out online applications, create (or update) their resumes and cover letters in Word, or find online resources to prepare for an interview.   

Workers

who may not be proficient in email, Microsoft Word, Excel, and PowerPoint, and internet skills and need these skills to advance in their careers. 

Seniors

who want computer and smartphone skills to communicate with family and friends, access online resources, such as their electronic medical records, or use the internet for daily tasks, such as shopping, or ordering prescriptions online. 

Homeless or displaced individuals

who need digital skills and access to computers to apply for public services, search for a job, find a place to live, or access community resources.  

Individuals

 who are seeking to tap into the wealth of information, resources and capabilities available online--but simply don't know how or where to start.